FAQ
Basics
  • What is partsfinder?
    partsfinder makes looking for spare parts easier than ever. The search engine offers direct access to over 60,000 commercial and non-commercial vehicle products from the bilstein group. It finds the products result based on just a few keywords. partsfinder is free of charge and can be used without registering, but exclusive additional functions are available to registered users.
  • Who is bilstein group?
    The bilstein group is one of the world's leading specialists for aftermarket spare parts and offers repair solutions for all popular vehicle types in the passenger car and commercial vehicle sector. The family-run, independent corporate group unites the leading traditional brands febi, SWAG and Blue Print under one strong umbrella. The three brands are inherently synonymous for high-quality precision spare parts in OEM quality. Further information can be found at: www.bilsteingroup.com
  • How can I contact you?
    Simply send us an e-mail to partsfinder@bilsteingroup.com or use our contact form. One of our friendly staff will be happy to assist you.
Search
  • What words can I search for with partsfinder?
    You can search for all the words and terms you know. You can enter vehicle information, item information or reference numbers in the search box, in any order and combination. The system then displays all the results matching your search input. The sidebar on the left allows you to refine your search, or you can simply add additional information in the search box.
  • What is the difference between the “Text Search" and the “Number Search”?
    These are two different search categories. The Number Search is a special search mode optimised for bilstein group numbers, OE numbers and other reference numbers. In addition, the Number Search also offers automatic search suggestions and “found via” information. With the Text Search, you can search using any word or term. You can enter vehicle information, item information or article numbers in the search box, in any order or combination. The system then displays all the results matching your search input.
  • I didn’t get any results. What can I do?
    Your search returned zero hits? Please try again with the following changes:
    • 1. Reset all search filters:
      • If your input did not return any results, resetting the search filters may help. These filters limit the search, e.g. to a specific vehicle manufacturer or a specific model. The quickest way of resetting the filters is to click on the partsfinder logo at the top of the page.
    • 2. Use the number search:
      • In addition to entering information in the search box, you may be able to find the required spare part by entering specific product numbers. You can enter either the item numbers of febi, SWAG and Blue Print products, or the numbers of the OEM manufacturer. If the search using a product number still returns no results, please check your input. You might have made a typing error.
    • 3. Define your vehicle:
      • The manufacturer list allows you to select your vehicle with just three clicks. After entering the model designation, select the right model variant to display a complete list of all the spare parts available for this vehicle.
    • 4. Are you looking for a truck part?
      • Only car parts can be found using the bilstein group partsfinder at the moment. febi truck parts can be found at http://trucks.febi-parts.com/
User Account
  • Why should I register?
    As a registered user, you can use exclusive additional functions.
    • "Parking Space":
      • Models frequently searched for can be stored and retrieved quickly
    • "Favourites":
      • Compile a list of preferred items and create a PDF with one click
    • "Print results list"
      • Print your search list with one click
    • "Search via registration plate"
      • In some countries (e. g. NL, FR, PT, UK, IR), you can find your car directly via your license plate.
    • "Expert Filter":
      • Find your parts even easier using additional search options
  • How can I delete my user account?
    To delete your user account, please send us an e-mail to partsfinder@bilsteingroup.com or use our contact form. Please indicate the e-mail address you used for registration to enable us to identify your user account.
Article Information
  • Where can I find further information on the item?
    Clicking on a spare part opens the detailed product page. You will see a clear overview of all the technical information (e.g. dimension, weight, installation side).
    • 360° view for products
    • Characteristics and product information
    • Technical videos / installation videos
    • Repair kit manual
    • Additional product recommendations
    • Safety data sheets / technical information
    • OE comparison
    • Vehicle applications
  • What is a ProKit?
    With its ProKits, febi bilstein offers an innovative range of repair kits guaranteed to contain all the parts required for the repair shop in one convenient box. One classic example are the nuts and bolts that often have to be replaced during repairs, but are not included when ordering the part. This results in additional shopping trips for the workshop, wasting their time and inevitably losing them money. febi ProKit is the made-to-measure complete solution for this problem. It allows workshops to carry out the necessary repairs without delay. This not only saves time and money, it also increases customer satisfaction.
Vehicles
  • Why are only a few manufacturers / models displayed in the sidebar?
    The initial view of the sidebar shows the Top 15 manufacturers or models in the respective country in alphabetical order. The Top 15 are determined from the vehicle registration figures for that country, and generally cover around 80 to 90% of the market. If we don’t have registration figures for the particular country, we determine the Top 15 on the basis of the worldwide registration figures.
  • What can I do if I can’t find my vehicle?
    Should you not be able to find your vehicle using either the search or the filter options, please send us an e-mail to partsfinder@bilsteingroup.com or use our contact form. We will be happy to assist you.
Applications
  • Why are there not always restrictions on use?
    Restrictions on use are additional installation conditions that result from the combination of the selected vehicle and item. Not all items have additional installation conditions. Technicians are permitted to install an item that has no restrictions on use for your selected model variant.
  • What is a PR number and where can I find it?
    Vehicles from Volkswagen Group (Audi, SEAT, Škoda, VW) have a PR number – the abbreviation stands for primary characteristic. It serves to correctly identify various article groups for the respective vehicle, for example brake parts. The normal method, for example using the KBA number, cannot be used for these vehicles The number has three digits and can be found in the service booklet, in the logbook, on the first page of the operating manual and/or on a sticker in the boot.
  • What is a SA code and where can I find it?
    SA numbers are references to the additional equipment options installed in a Mercedes-Benz vehicle. Each code stands for an equipment item, such as a specific radio, a special seat version or suspension options. For new vehicles, the SA numbers are handed over together with the vehicle documentation (logbook). They can also be obtained by contacting an authorised Mercedes-Benz dealership
  • What is a VET number and where can I find it?
    The VET number is sometimes needed to allocate a spare part to the matching vehicle models, for example with FIAT models. The number can be found on the type plate in the engine compartment.
  • How do I read the chassis number?
    The European Vehicle Identification Number, or VIN for short (also called the chassis number) is a unique number that identifies every single vehicle. The 17-digit serial number comprises three parts: The three-digit WMI identifies the manufacturer; the following six-digit VDS identifies the model; the final eight characters, the VIS, can indicate the model year and the production factory and identify the vehicle with a unique sequential number.
  • Where do I find my engine code?
    The engine code can be found – depending on the vehicle and manufacturer – at various positions: in the service booklet, in the engine compartment under the bonnet or directly on the engine, or behind the boot cover.