FAQ
>> PDF-Download: How to use bilstein group partsfinder
Basics
  • What is partsfinder?
    سيجعل البحث بخاصية "partsfinder" البحث عن قطع الغيار أسهل من أي وقت مضى. يوفر محرك البحث إمكانية الوصول المباشر إلى أكثر من 60000 منتج من منتجات مركبات الأشخاص ومركبات النقل الخاصة بـ "bilstein group". إن محرك البحث يحدد بالفعل النتيجة الصحيحة بناءً على عدد أقل من الكلمات الرئيسية. يتوفر البحث "partsfinder" الخاص بقطع الغيار مجانًا، ويمكن استخدامه دون تسجيل. المستخدمون المسجلون لديهم حق الوصول إلى وظائف إضافية حصرية.
  • Who is bilstein group?
    The bilstein group is one of the world's leading specialists for aftermarket spare parts and offers repair solutions for all popular vehicle types in the passenger car and commercial vehicle sector. The family-run, independent corporate group unites the leading traditional brands febi, SWAG and Blue Print under one strong umbrella. The three brands are inherently synonymous for high-quality precision spare parts in OEM quality. Further information can be found at: www.bilsteingroup.com
  • How can I contact you?
    Simply send us an e-mail to partsfinder@bilsteingroup.com or use our contact form. One of our friendly staff will be happy to assist you.
Search
  • What words can I search for with partsfinder?
    You can search for all the words and terms you know. You can enter vehicle information, item information or reference numbers in the search box, in any order and combination. The system then displays all the results matching your search input. The sidebar on the left allows you to refine your search, or you can simply add additional information in the search box.
  • ما هو الفرق بين "البحث عن نص" و"البحث عن رقم"؟
    هناك فئتان مختلفتان لعملية البحث. البحث عن طريق الأرقام، وهو وضع بحث خاص تم تحسينه للبحث عن الأرقام الخاصة بـ "bilstein group"، والأرقام الخاصة بقطع الغيار الأصلية "OE numbers"، والأرقام المرجعية الأخرى. بالإضافة إلى ذلك يقدم لكم البحث عن طريق الأرقام أيضًا اقتراحات للبحث التلقائي، وكذلك معلومات حول "ما تم العثور عليه". أما البحث عن طريق النص، فيمكنكم من خلاله البحث عن جميع المصطلحات المعروفة لديكم. فيمكنكم إدخال المعلومات الخاصة بالسيارة أو المنتج أو رقم المنتج في مربع البحث بأي ترتيب أو توليفة. ثم يقوم النظام بتوفير النتائج المطابقة لبحثكم.
  • I didn’t get any results. What can I do?
    Your search returned zero hits? Please try again with the following changes:
    • 1. Reset all search filters:
      • If your input did not return any results, resetting the search filters may help. These filters limit the search, e.g. to a specific vehicle manufacturer or a specific model. The quickest way of resetting the filters is to click on the partsfinder logo at the top of the page.
    • 2. Use the number search:
      • In addition to entering information in the search box, you may be able to find the required spare part by entering specific product numbers. You can enter either the item numbers of febi, SWAG and Blue Print products, or the numbers of the OEM manufacturer. If the search using a product number still returns no results, please check your input. You might have made a typing error.
    • 3. Define your vehicle:
      • The manufacturer list allows you to select your vehicle with just three clicks. After entering the model designation, select the right model variant to display a complete list of all the spare parts available for this vehicle.
User Account
  • Why should I register?
    As a registered user, you can use exclusive additional functions.
    • "مكان ركن السيارة":
      • Models frequently searched for can be stored and retrieved quickly
    • "Favourites":
      • Compile a list of preferred items and create a PDF with one click
    • "Print results list"
      • Print your search list with one click
    • "Search via registration plate"
      • في بعض البلدان (كهولندا وفرنسا والبرتغال والمملكة المتحدة وإيرلندا)، لديك خيار العثور على سيارتك مباشرة من لوحة الترخيص الخاصة بك.
    • "Expert Filter":
      • Find your parts even easier using additional search options
  • How can I delete my user account?
    To delete your user account, please send us an e-mail to partsfinder@bilsteingroup.com or use our contact form. Please indicate the e-mail address you used for registration to enable us to identify your user account.
Article Information
  • Where can I find further information on the item?
    Clicking on a spare part opens the detailed product page. You will see a clear overview of all the technical information (e.g. dimension, weight, installation side).
    • 360° view for products
    • Characteristics and product information
    • Technical videos / installation videos
    • Repair kit manual
    • Additional product recommendations
    • Safety data sheets / technical information
    • OE comparison
    • Vehicle applications
  • What is a ProKit?
    With its ProKits, febi bilstein offers an innovative range of repair kits guaranteed to contain all the parts required for the repair shop in one convenient box. One classic example are the nuts and bolts that often have to be replaced during repairs, but are not included when ordering the part. This results in additional shopping trips for the workshop, wasting their time and inevitably losing them money. febi ProKit is the made-to-measure complete solution for this problem. It allows workshops to carry out the necessary repairs without delay. This not only saves time and money, it also increases customer satisfaction.
Vehicles
  • Why are only a few manufacturers / models displayed in the sidebar?
    The initial view of the sidebar shows the Top 15 manufacturers or models in the respective country in alphabetical order. The Top 15 are determined from the vehicle registration figures for that country, and generally cover around 80 to 90% of the market. If we don’t have registration figures for the particular country, we determine the Top 15 on the basis of the worldwide registration figures.
  • What can I do if I can’t find my vehicle?
    Should you not be able to find your vehicle using either the search or the filter options, please send us an e-mail to partsfinder@bilsteingroup.com or use our contact form. We will be happy to assist you.
Applications
  • Why are there not always restrictions on use?
    Restrictions on use are additional installation conditions that result from the combination of the selected vehicle and item. Not all items have additional installation conditions. Technicians are permitted to install an item that has no restrictions on use for your selected model variant.
  • What is a PR number and where can I find it?
    فيما يخص سيارات مجموعة فولكسفاجن (Audi, SEAT, Škoda, VW) يوجد ما يسمى بـرقم PR، حيث يشير هذا الاختصار إلى الصفة الأساسية. إنه يخدم التخصيص الصحيح لمجموعات المنتج لمختلف الأنواع الخاصة بكل سيارة، على سبيل المثال عناصر الفرامل. الاختيار المعتمد مثلًا على رقم المكتب الاتحادي لشؤون السير والمركبات (KBA)، غير كافٍ هنا. يمكن العثور على هذا الرقم في ثلاثة مواضع في دفتر الصيانة، سجل السفينة، في الصفحة الأول من تعليمات الاستخدام و/أو في ملصق في صندوق السيارة الخلفي.
  • What is a SA code and where can I find it?
    SA numbers are references to the additional equipment options installed in a Mercedes-Benz vehicle. Each code stands for an equipment item, such as a specific radio, a special seat version or suspension options. For new vehicles, the SA numbers are handed over together with the vehicle documentation (logbook). They can also be obtained by contacting an authorised Mercedes-Benz dealership
  • What is a VET number and where can I find it?
    The VET number is sometimes needed to allocate a spare part to the matching vehicle models, for example with FIAT models. The number can be found on the type plate in the engine compartment.
  • How do I read the chassis number?
    The European Vehicle Identification Number, or VIN for short (also called the chassis number) is a unique number that identifies every single vehicle. The 17-digit serial number comprises three parts: The three-digit WMI identifies the manufacturer; the following six-digit VDS identifies the model; the final eight characters, the VIS, can indicate the model year and the production factory and identify the vehicle with a unique sequential number.
  • Where do I find my engine code?
    The engine code can be found – depending on the vehicle and manufacturer – at various positions: in the service booklet, in the engine compartment under the bonnet or directly on the engine, or behind the boot cover.